The English version is authoritative. Translations are provided for convenience.
This Privacy Policy explains how Pro Clubs Hub ("we", "us", "our") collects, uses, shares, and protects personal information about users of the website proclubshub.com and our mobile application (together, the "Platform"). Pro Clubs Hub is operated from Israel and primarily governed by the Israeli Privacy Protection Law, 5741-1981. Where the EU General Data Protection Regulation ("GDPR"), the UK GDPR, or other applicable privacy law grants users stronger rights, we honour those rights as set out below.
Data you provide directly:
Data collected automatically:
Data from third parties:
We use your data for the following purposes:
We do not sell your personal data, and we do not use it for behavioural advertising.
Other signed-in users of the Platform can see: your username, avatar, country, preferred platforms, languages, EA pro name and club (if linked), imported stats, and any listings or feed posts you publish. Direct messages are private between the participants but may be reviewed by moderators as described in §3 and in the Terms of Use.
Because some of our service providers (notably Google Analytics, OpenAI, our email delivery provider, and embedded content providers) operate globally, your data may be transferred to and processed in countries outside your own, including the United States and the European Economic Area. Where we transfer personal data of EU/UK users outside of those regions, we rely on legal transfer mechanisms such as the European Commission's Standard Contractual Clauses or on the recipient's Data Privacy Framework certification. You may request more information by contacting us.
We keep your account data for as long as your account is open. When you ask to delete your account, it is hidden from the Platform straight away and is deleted within 14 days. If you sign in again during those 14 days, the deletion is cancelled and your account is restored as it was.
When your account is deleted:
When you ask to delete your account we keep a short internal record of the request for our own analytics, so we can understand why people leave and improve the Platform: your username, the reason you gave and any note you added (if any), when you joined, when you asked, and how many of your private conversations were waiting for a reply. This record never includes your email address, your password or your messages, and it is not linked to your account once the account is deleted.
Reports you filed and moderation decisions taken in response to them may be retained as long as reasonably necessary to protect the community, even after your account is deleted.
When our automated safety checks block a message, its text (up to the first 2,000 characters) is kept for 30 days so a moderator can review the decision, and is then deleted. The record that a message was blocked or flagged — the safety scores, the sender, the conversation and the time, not the text — may be kept as long as reasonably necessary to protect the community. When a moderator removes a message that was already delivered, the original text is kept in the moderation audit record for 24 months and is then deleted; the record of who removed which message, and when, is kept.
You have the following rights in respect of your personal data. Some rights apply only to residents of specific regions (e.g., GDPR rights apply to users in the EU/UK):
To exercise any of these rights, email support@proclubshub.com. We will respond within a reasonable timeframe, and within 30 days where required by law. We may need to verify your identity before acting on a request.
The Platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has created an account, please contact support@proclubshub.com and we will delete the account and any associated data. For users between 13 and the age of majority in their jurisdiction, a parent or legal guardian must agree to these terms; parents or guardians may request deletion of their child's account at any time.
We use industry-standard measures to protect your data, including encrypted connections (HTTPS/TLS), access controls, passwords stored only as bcrypt hashes, session tokens held in httpOnly cookies on the web and in the device keystore on mobile, environment-variable protection of secrets, and principle-of-least-privilege for admin access. No system is 100% secure. If a data breach materially affects your data, we will notify you and any required regulators as soon as reasonably practicable, as required by applicable law.
Direct messages, club chat messages, and club chat polls and events are checked automatically, as described below.
The Platform contains links to, and embeds of, third-party websites (YouTube, TikTok, EA-branded pages, etc.). We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before interacting with their content.
We may update this Policy from time to time to reflect changes to the Platform, our practices, or applicable law. Material changes will be highlighted by updating the "Last updated" date above and, where appropriate, by in-app notice or email. Continued use of the Platform after a change takes effect constitutes acceptance of the revised Policy.
Privacy questions, data-subject requests, or complaints: support@proclubshub.com.